Here are some answers to the questions we receive the most about our services.

Please always feel free to contact us with any questions at

We are happy yo help!

Yes! Including coloured treated hair.  All of our ingredients are intended for the most sensitive hair types.

We are made here in Australia.  All of our original formulas were developed 20 years ago by a team of Australian industry experts. We are 100% Australian owned, manufactured and packaged in Australia.

Yes! As a 100% vegan brand, we refrain from use of animal derivatives such as lanolin as well as animal by-products like honey and bees wax.

Yes! We have been dedicated to cruelty free practices and products from day one. Our manufacturing and testing processes are completely free from animal testing, and we only source from suppliers who do not test on animals.

Please store your products out of direct light, in a dry place and under 30 degrees.

No.  Sulphates are essentially detergents. In shampoos, sulphates create a frothy lather that removes dirt, oil and styling product build-up from the hair and scalp. One of the most common sulphates you’ll find in mainstream cosmetics is sodium lauryl sulphate (SLS) which can be found to irritate the skin and eyes, we use a mild, plant derived cleansers instead.

Our subscription service means you receive products delivered to your door on your selected timeframe, PLUS you save 20% on every order.  The payment will be deducted from your account automatically and the product will be sent as soon as the payment is successful.  Your able to skip payments where needed, adjust where product you receive and cancel anytime.

Yes!  The subscription service is flexible and you can always change, swap or amend your delivery schedule. 

Yes! You can add or change the products you would like in your subscription.

No. Parabens are widely used as synthetic preservatives in cosmetics and pharmaceutical products. We choose an alternative preservative system at the lowest levels instead to keep our products safe.

Phenoxyethanol is a type of alcohol used in cosmetic manufacture as a preservative to prevent damage caused by microorganisms and to protect the product from inadvertent contamination by the consumer during use. Non-paraben, non-formaldehyde preservative that is widely accepted as safe for personal care products. We believe it to be the gentlest effective preservative available today. We use the smallest amount possible to keep the products fresh and free from contamination for the end user. 

Pure Earth currently ships within Australia. 

Standard shipping anywhere in Australia is $10 per order. 

Yes! We use a leading encryption service to process your payment, your credit card information is hidden from us.

We accept payments from Paypal, Mastercard and Visa.

Yes! We confidently back our products, therefore if you are not completely satisfied with your product, we will issue you a refund.  Email us at and we will happily send you the return instructions. 

No.  Our subscription service is optional, and you can still buy our products without our monthly subscription.

You can pause, skip or cancel your subscription via your account or by emailing us at