sustanability-pure-earth

FAQ'S

FREQUENTLY ASKED QUESTIONS

Here are some answers to the questions we receive the most about our services.

Please always feel free to contact us with any questions at info@pureearth.com.au

We are happy yo help!

Yes! Including coloured treated hair.  All of our ingredients are intended for the most sensitive hair types.

We are made here in Australia.  All of our original formulas were developed 20 years ago by a team of Australian industry experts. We are 100% Australian owned, manufactured and packaged in Australia.

Yes! As a 100% vegan brand, we refrain from use of animal derivatives such as lanolin as well as animal by-products like honey and bees wax.

Yes! We have been dedicated to cruelty free practices and products from day one. Our manufacturing and testing processes are completely free from animal testing, and we only source from suppliers who do not test on animals.

Please store your products out of direct light, in a dry place and under 30 degrees.

No.  Sulphates are essentially detergents. In shampoos, sulphates create a frothy lather that removes dirt, oil and styling product build-up from the hair and scalp. One of the most common sulphates you’ll find in mainstream cosmetics is sodium lauryl sulphate (SLS) which can be found to irritate the skin and eyes, we use a mild, plant derived cleansers instead.

Our subscription service means you receive products delivered to your door on your selected timeframe, PLUS you save 15% on every order.  The payment will be deducted from your account automatically and the product will be sent as soon as the payment is successful.  Your able to skip payments where needed, adjust where product you receive and cancel anytime.

Yes!  The subscription service is flexible and allows you to change, swap or amend your delivery schedule. 

Yes! You can add or change the products you would like in your subscription.

No. Parabens are widely used as synthetic preservatives in cosmetics and pharmaceutical products. We choose an alternative preservative system at the lowest levels instead to keep our products safe.

We use Phenoxyethanol as a preservative system in some of our products, this is done to ensure that our products are 100% safe for use. We include this ingredient (always at less than 1%) to make sure that no bacteria, fungus or mould gets into our products and negatively affects your skin. 

Pure Earth currently ships within Australia. 

Standard shipping anywhere in Australia is $10 per order. 

Yes! We use a leading encryption service to process your payment, your credit card information is hidden from us.

We accept payments from Paypal, Mastercard and Visa.

Yes! We confidently back our products, therefore if you are not completely satisfied with your product, we will issue you a refund.  Email us at info@pureearth.com.au and we will happily send you the return instructions. 

No.  Our subscription service is optional, and you can still buy our products without our monthly subscription.

You can pause, skip or cancel your subscription via your account or by emailing us at info@pureearth.com.au

Free shipping with orders over $100 | Subscribe and save 15% of your first order