FREQUENTLY ASKED QUESTIONS
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Is Pure Earth made for all hair types?
Yes! Including coloured treated hair. All of our ingredients are intended for the most sensitive hair types.
Where are Pure Earth products made?
We are made here in Australia. All of our original formulas were developed 20 years ago by a team of Australian industry experts. We are 100% Australian owned, manufactured and packaged in Australia.
Is Pure Earth vegan?
Yes! As a 100% vegan brand, we refrain from use of animal derivatives such as lanolin as well as animal by-products like honey and bees wax.
Is Pure Earth a cruelty-free company?
Yes! We have been dedicated to cruelty free practices and products from day one. Our manufacturing and testing processes are completely free from animal testing, and we only source from suppliers who do not test on animals.
How and where do I store my Pure Earth products?
Please store your products out of direct light, in a dry place and under 30 degrees.
Do Pure Earth products contain Sulphates?
No. Sulphatesare essentially detergents. In shampoos, sulphates create a frothy lather that removes dirt, oil and styling product build-up from the hair and scalp. One of the most common sulphates you’ll find in mainstream cosmetics is sodium lauryl sulphate (SLS)which can be found to irritate the skin and eyes, we use a mild, plant derived cleansers instead.
What is your subscription service?
Our subscription service means you receive products delivered to your door on your selected timeframe, PLUS you save 20% on every order. The payment will be deducted from your account automatically and the product will be sent as soon as the payment is successful. Your able to skip payments where needed, adjust where product you receive and cancel anytime.
Can I change, update or amend my delivery schedule or products?
Yes! The subscription service is flexible and you can always change, swap or amend your delivery schedule.
Can I add or change product to my current subscription?
Yes! You can add or change the products you would like in your subscription.
Do Pure Earth products contain Parabens?
No. Parabens are widely used as synthetic preservatives in cosmetics and pharmaceutical products. We choose an alternative preservative system at the lowest levels instead to keep our products safe.
Do you use Phenoxyethanol in your products?
We do not use Phenoxyethanol in our products. While Phenoxyethanol is a commonly used preservative in cosmetics — valued for being non-paraben and non-formaldehyde — we’ve chosen to avoid it. Although widely accepted as safe, we prefer alternative preservation methods that align more closely with our commitment to gentle, minimal, and conscious formulations. Our products are preserved using the lowest effective levels of natural and skin-friendly ingredients to ensure freshness and safety without compromising on purity.
Where does Pure Earth ship?
Pure Earth currently ships within Australia.
How much does shipping cost?
Standard shipping anywhere in Australia is $10 per order.
Is my credit card secure?
Yes! We use a leading encryption service to process your payment, your credit card information is hidden from us.
What payments do you accept?
We accept payments from Paypal, Mastercard and Visa.
Do you offer returns and refunds?
Yes! We confidently back our products, therefore if you are not completely satisfied with your product, we will issue you a refund. Email us atinfo@pureearth.com.auand we will happily send you the return instructions.
Do you have to use a subscription service to buy your products?
No. Our subscription service is optional, and you can still buy our products without our monthly subscription.
How do I cancel my account?
You can pause, skip or cancel your subscription via your account or by emailing us at info@pureearth.com.au