Pure Earth cannot guarantee a specific dispatch or delivery time but we will make every attempt to fulfill your order as soon as possible. If a product becomes out of stock prior to packing your order you will be notified by telephone or email to determine if you want the rest of the order dispatched.
Orders from within Australia are currently shipped via Australia Post by Receipted Delivery but our contractor may be changed at our discretion.
Terms and conditions of delivery by Australia Post vary from time to time.
There are many places to which Australia Post has conditional delivery. If you are not available to sign on delivery, or other Australia Post conditions apply, your order will be delivered to an Australia Post outlet for your collection. Australia Post is contracted with us to advise you when and where parcels are available for collection. This is usually in the form of a card in your mailbox.
If an order is lost in transit, we will not dispatch a replacement order until reasonable tracking attempts have been made. Replacement items will be dispatched according to our discretion.
We back up our products with our unconditional money back guarantee.
Buy the product, use it and if you’re not 100% satisfied, simply return it to us within 30 days for a full refund!
We are proud of our products and we are proud of the fact that Australian and Overseas households successfully and happily use our products every day.
Pure Earth products give you assurance of complete safety with the benefits of our unique herbal formulations. We only use the best quality natural ingredients.
We manufacture in small batches to ensure a fresh, quality product.
You will be delighted to know our Pure Earth natural product range has a guaranteed shelf-life of 18-24 months unopened and stored correctly.
Our products should be stored below 30 deg C, away from direct sunlight, excessive heat and with caps closed.