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terms + conditions

the fine print

This website is the property of Byron Bay’s Pure Earth Pty Ltd.

The following Terms and Conditions apply to this website and are the guidelines by which this website is operated.  By using this website, you acknowledge that you have read and understood these Terms and Conditions.

By accessing the information on www.pureearth.com.auyou agree to abide by the conditions as outlined on this page. In so doing you agree that Byron Bay’s Pure Earth Pty Ltd and Pure Earth and its associates will not be held liable for any direct or indirect loss or damage resulting from use of any information on www.pureearth.com.au or any other website accessed via a hyperlink from www.pureearth.com.au.

website content

All information on this website is subject to change without notice and may contain data inaccuracies or typographical errors. While every effort is made to ensure accurate and up to date information, Byron Bay’s Pure Earth Pty Ltd and Pure Earth do not guarantee the accuracy of the information.

Pure Earth staff will always attempt to be as accurate as possible with product descriptions, images and pricing.

You must contact Pure Earth and gain our written approval prior copying or using any of the information, graphics or any other element under the domain www.pureearth.com.au

placing an order

If you place an order through this website you accept that the following terms apply and must be adhered to enable us to process your order efficiently.

Information such as your full name, valid email address, contact telephone number, billing and delivery addresses and payment details will be required to process an order.

It is a violation of the law to place orders under a false name or with fraudulently obtained credit card details.

Once the order has been submitted you will receive an automated email confirmation. If you do not receive this confirmation please advise orders@pureearth.com.au.

Orders will not be dispatched until full payment has been received and we are satisfied with the integrity of the order.

It is your obligation to enter full and correct delivery address details at the time of ordering. If the delivery details you have given are incorrect and the order has been dispatched Pure Earth will not refund your payment. Should you wish us to re-send the order you will incur additional charges.

If for any reason Pure Earth cannot fulfill your order we will contact you within 2 working days of order placement and organise a refund or product substitution.

prices and charges

Prices of goods displayed on the www.pureearth.com.au website are in Australian dollars and inclusive of GST. These prices will be honoured at the time you place your order, however displayed prices are subject to change without notice.

Delivery charges and/or conditions displayed only apply to the mainland States of Australia and Tasmania. Customers from outside of this area will be advised by email of any additional charges to be paid prior to dispatch.

delivery

Pure Earth cannot guarantee a specific dispatch or delivery time but we will make every attempt to fulfill your order as soon as possible. If a product becomes out of stock prior to packing your order you will be notified by telephone or email to determine if you want the rest of the order dispatched.

Orders from within Australia are currently shipped via Australia Post by Receipted Delivery but our contractor may be changed at our discretion.

Terms and conditions of delivery by Australia Post vary from time to time.

There are many places to which Australia Post has conditional delivery. If you are not available to sign on delivery, or other Australia Post conditions apply, your order will be delivered to an Australia Post outlet for your collection. Australia Post is contracted with us to advise you when and where parcels are available for collection. This is usually in the form of a card in your mailbox.

If an order is lost in transit, we will not dispatch a replacement order until reasonable tracking attempts have been made. Replacement items will be dispatched according to our discretion.

refunds

We back up our products with our unconditional money back guarantee… 

Buy the product, use it and if you’re not 100% satisfied, simply return it to us within 30 days for a full refund!

product warranty

We are proud of our products and we are proud of the fact that Australian and Overseas households successfully and happily use our products every day.

Pure Earth products give you assurance of complete safety with the benefits of our unique herbal formulations.  We only use the best quality natural ingredients.

We manufacture in small batches to ensure a fresh, quality product.

You will be delighted to know our Pure Earth natural product range has a guaranteed shelf-life of 18-24 months unopened and stored correctly.

Our products should be stored below 30 deg C, away from direct sunlight, excessive heat and with caps closed.

Our products must not be diluted in any way, as cross contanimation will reduce the shelf life and effectiviness of the product.

privacy policy

Introduction

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site.

This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. 
Please take time to read our Terms of Use.

1. Collection of Data

All of our registration or signup processes require a valid e-mail address, company name if applicable, contact person, address details and telephone number. Please take note that your details or other submissions that you make on this site may contain other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below.

2. Use of Data

When you create an account with us, we may need the following information from you: name and contact information such as phone number, mailing addreses and email address.

We may contact you at the email or other address which you provide to us in order to:

Provide you with updated information about our website; or 
Provide you with other information about our products and services which you may enjoy. 


If you are receiving promotional information and do not wish to receive this information any longer, you may remove your name from our list either by clicking the unsubscribe button at the bottom of a promotional email or e-mailing us at info@pureearth.com.au and asking to be removed from our mailing list. Please allow 10 business days for this request to be processed.

Contests and Promotions

On occasion we may have contests and promotions that, in the event you wish to participate, will require you to supply identifying information, such as your name and email address. We need this information to notify winners. In some cases, third parties will be involved in the contest or promotion and this information may be disclosed to them. If any such disclosure is made it will only be made in accordance with our Privacy Policy and any use by these third parties will be indicated within the terms of the contest or promotion.

Payment information

When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format.

Secure online payment: 

There are a number of payment methods you can use when purchasing products from our website. Where you are directed to a third party website their privacy policy will govern the use of your information.

The payment process through our website is protected by industry standard encryption.

Disclosing information

We do not disclose personal information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. We then take the advertisement and displays it to users who are most likely to have an interest in the product or service.

Changing and deleting information we hold

If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at info@pureearth.com.au and we will amend this record.

If you wish to have your personal information deleted, please email us at info@pureearth.com.au and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

Storage of your information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.

We may use Data to customise and improve your user experience on this site. We will make efforts so that your Data will not be provided to third parties unless:

  • (i) provided for otherwise in this Privacy Policy;
  • (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data;
  • (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider;
  • (iv) pursuant to legal process or law enforcement;
  • (v) we find that your use of this site violates our this Policy, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property;
  • (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the privacy policies that appear on those sites.

3. Cookies

Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Hyperlinks may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement. However, the companies serving the advertising do not have access to our cookies. These companies usually use non-personally identifiable or anonymous codes to obtain information about your visits to our site.

4. Changes to this Privacy Policy

We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.

5. NO GUARANTEES

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

6. More Information

If you have any questions about this Policy or our web site, please feel free to Contact Us.

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